iPad Stuck On White Screen With Logo? Here’s How To Fix It

Most people who use an iPad regularly know how much more convenient it is, especially when you are on the go. But what do you do when your iPad does not function the way it should?

An iPad stuck on the white screen with the logo can be caused by several different problems. Start with a hard reset, and if you can get the iPad on, update the software. Next try plugging it into a computer and restoring it to factory settings through iTunes. consider contacting Apple Support. 

To learn more about what you can do if your iPad gets stuck on the Apple logo, you will need first to perform a few troubleshooting steps to determine the cause. Let’s look at some of the most common problems and solutions that may help.

Apple ipad Air

Using a mobile device such as an iPad is typically a convenient way to either get work done or stay connected even when you are on the go. But, when your device has technical problems, such as getting stuck on the screen with the Apple logo, it can be frustrating.

There are many reasons your iPad may get stuck on the logo screen, which often stems from the inability to perform the reboot process. This usually happens when something interferes with the memory or processor of the device during the reboot process.

It Hasn‘t Been Maintained

Another factor you should consider when trying to fix your device that is stuck is whether or not you regularly maintain your device. Regular cleaning and inspection of the device and lightning cable can reduce the possibility of anything going wrong.

Third-Party Software

Other issues causing your iPad to get stuck may be third-party software-related. For example, many times, if you have installed third-party security software, it could be causing an issue with the reboot process.


There are extreme cases that may be causing the iPad to be stuck on the Apple logo screen, such as damage to the inner parts, such as the logic board. This can occur if you have handled your device roughly or dropped it by accident.

Whatever the cause, there are many hacks you can try before taking it to a professional. However, you never want to do anything that may void your warranty, so keep your troubleshooting to a minimum.

Try Hard Resetting Your iPad

Most people know that when something goes wrong with any technology, such as a computer or mobile device, the first thing you should do is restart. This is often referred to as a hard reset or reboot, which can usually fix most problems. 

In the case of your iPad that is stuck on the Apple logo screen, the first step that most experts recommend is to do a hard reset. Doing this can often fix whatever is keeping your device from booting up the rest of the way.

To perform a hard reset for your iPad, press and hold both the Home button and the Power button at the same time. In other situations, this will cause your computer to reset and give you the Apple logo screen.

In this situation, however, since your device is stuck on the logo screen, you will need to wait for the device to go black and begin the restart. While there is no specific time you should hold the buttons down, it typically takes about 30 seconds for the process to work.

Once you have done a hard reset, your iPad should be back to normal in no time. However, if it is still stuck on the Apple logo screen, you may need to continue searching for a solution.

Restoring Through iTunes

If you can’t trigger a hard reset, you have a few more options, but they’ll require a PC or MAC running iTunes. You’ll need a USB cable to connect your iPad to your Laptop, but then, from iTunes, you’ll be able to trigger a full factory reset on the iPad.

This will erase everything and force you to start from scratch, but if you have a backup of the iPad in iCloud (you can check this at iCloud.com) then that’s not actually a big issue at the end of the day: simply setup the wiped iPad “from scratch” and, when given the option, restore from backup.

Try Checking Your iPad Hardware for Damage

After performing a hard reset of your device, which is still stuck on the Apple logo screen, you will need to check other areas for the problem. This can include any software or hardware interfering with the reboot process.

If you know you have not installed any third-party software that could be interfering with the reboot process, you can then move on to hardware that may be damaged. In most cases, the issue could be coming from either the USB port or your lightning cable.

USB Port

One area of the iPad that can often be taken for granted is the USB port your lightning cable plugs into. Unless you regularly clean your device, dust, lint, and other debris can collect in the area, causing problems down the road.

Taking a look at the USB port will tell you whether or not this could be the problem causing your device to be stuck. If you discover debris, you can take a soft-bristle toothbrush, gently clean the area, and then try your device again.

Lightning Cable

iPads used by students in school classrooms

On the other hand, if you do not discover any debris in the USB port, your issue may be the lightning cable used to charge the device. For example, a frayed cord or one that has discoloration could be the cause of your issue.

Fraying can be caused by many things, including normal wear and tear, rough handling, or even pets that chew on just about anything. Whatever the cause, if you discover your cable is frayed, you should replace it immediately.

In the meantime, you may want to borrow another cable from someone else so you can continue troubleshooting your device. If the new cable fixes the problem, you can quickly fix it by getting a new cable.

However, if you use a different cable and the iPad is still getting stuck on the Apple logo screen, you may need to consider taking it to a professional so they can take a closer look at what may be causing the problem.

Try Taking Your iPad to the Genius Bar

Once you have exhausted all possible options for troubleshooting, you may be left with the knowledge it is something internal causing the issue. This means the device needs to be taken apart to find the problem.

This is not something you should do yourself unless you are indeed an Apple technician. If you attempt to take it apart to repair it and make a mistake, you will likely void any warranty.

At this point, you will need to locate the nearest Apple store with a Genius Bar to have a professional take a look at your iPad. Depending on the time of the day and your location, it may be best to call ahead for an appointment to save you valuable time.

In most cases, the issue is likely to be within the logic board of your device, which indicates you may have dropped it at some point or are just rough with it. Professional Apple technicians can open up the iPad and assess what is happening.

What to Expect

You should be prepared to answer questions about what troubleshooting actions you have taken thus far to get your unit working again. Ensuring you have disclosed everything is an important step in getting your device fixed.

Disclosing the things you have tried up to this point can help save the time it may take to get your device working again. They may ask you to take them through the processes you went through, such as resetting, cleaning, and checking your hardware.

Before they take your iPad apart to check the inner workings, they may suggest that a DFU restore be done first. This restores the device to its original state and can sometimes fix the problem.

You will want to ensure that your iPad is backed up so you can easily transfer your data, contacts, and other information after the restore process is complete.

As frustrating as it may seem to have to take your iPad in for repairs, it is much better than needing to purchase a new device. In most cases, an Apple technician can get your device working correctly in no time.

The bottom line when it comes to your iPad being stuck on the white screen with the Apple logo is that you can rest assured that it is not a lost cause in most cases.

Performing simple troubleshooting actions will most likely fix the issue. However, if they do not, you can always take it to a Genius Bar, which is, for most iPads, covered under your warranty.

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