Why Does My Sonos Roam Keep Disconnecting? Answered!
Before you can start streaming music from your brand new Sonos Roam, you have to connect it to WIFI for the initial set-up process. It only takes a few minutes and absolutely zero rocket scientists to do. For me, the setup process was quick and effortless, and I could enjoy my music and podcasts for hours on end during the daily work-from-home grind.
But what are you supposed to do if your Sonos Roam keeps disconnecting from the WIFI network you have it connected to?
Table of Contents
- Why Does Sonos Roam Keep Disconnecting?
- Why is the Sonos Roam disconnecting from WIFI?
- Why won’t Sonos Roam connect to WIFI?
- Sonos Roam and New Routers or Networks
- Why won’t Sonos WIFI show up?
- What if Sonos WIFI fails to load?
- When To Contact Customer Support
- Closing Thoughts
Why Does Sonos Roam Keep Disconnecting?
The firmware that runs your Sonos could be the reason why your Sonos keeps disconnecting. You will want to check that your Sonos speaker is updated with the current firmware. To do this, open the Sonos Controller app > More > Settings > System Updates > Check for Updates > and install any updates that are available.
If you keep trying to reconnect without any success, or if the issue keeps happening, you will want to attempt some troubleshooting methods before phoning it in and phoning Sonos’s customer support.
Read through the troubleshooting techniques below to learn about how you can fix this utterly obnoxious issue.
Why is the Sonos Roam disconnecting from WIFI?
If your WIFI is over 5 Mbps, you should ideally be in the clear. Speeds below that just won’t cut it for the Roam. But if that isn’t the case, try performing a full reset on your WIFI network.
You’ll have to unplug the power cord directly from the power source and leave it unplugged for at least one minute. Then, plug it back in and allow it a few minutes to re-establish itself.
If a disconnection happens again, consider setting up a BOOST system in order to purge any network interference that could be occurring.
Getting rid of the source of the network interference can help stabilize your network and stop the disconnections.
Why won’t Sonos Roam connect to WIFI?
If you are using a Sonos system that won’t connect to the same WIFI network, you can’t simply plug in a new ethernet cable to solve the problem.
Instead, you need to check that the power cord is securely plugged into the device and power source.
Check to make sure you’re not trying to connect to the wrong WIFI network or on a guest network. Reset the router and, if you use VPN, try turning it off and on again. VPNs can cause a lot of disruptions between networks, so this is worth ruling out as the source of the interruptions.
Sonos Roam and New Routers or Networks
Sometimes, a new WIFI modem-router or network can cause problems like this, even though they ideally should not.
If the Roam will not connect to new WIFI, router, or a new network, check to ensure that you are in fact properly connecting your speaker.
If you have the Sonos S2 app downloaded onto your phone, open it up and look for a message that says “Unable to connect to Sonos”. When you see it, tap on ‘Let’s fix it’ to connect the Roam. Additionally, you can tap on Settings > Unable to find your Sonos system/Update Network Settings > and hit connect.
Why won’t Sonos WIFI show up?
Sonos WIFI itself can have trouble showing up. Start off by deleting the Sonos app from your smartphone or tablet. After you’ve done that, redownload this app from the app store.
Once it is downloaded again, go back into it as if you are trying to set up a totally new network. You will need to go to Settings > System > Network > Wireless Setup, then follow the prompts to get a new network all set up.
If this still doesn’t work, connect the Roam directly to your router. Then, check to see if the WIFI is finally being recognized within the Sonos app.
If it is being recognized by the app, you can connect the Roam to your WIFI. Then, you should be able to disconnect it and put it back in its previous position.
What if Sonos WIFI fails to load?
Let’s say your Roam is able to connect to WIFI but the WIFI will not load. A connection is trying to form, but the device is left WIFI-less due to the continuous attempts to connect.
Check that your WIFI connection is strong, and if it isn’t, contact your Internet service provider to address the issue.
You might also need to reset your router in order to bypass minor issues resulting from the one-minute-long unplugging.
You might need to remove and re-add the WIFI network setting from the Roam using an ethernet cable for a direct connection.
Hold on for just one minute until the Roam’s name is displayed under the Rooms View in the Sonos app. At this point, you can go ahead and remove the WIFI password by going to Settings’ > System > Network > Wireless Setup > Reset > Done.
Now try reconnecting the Roam with your WIFI. Go into Settings > System > Network > Wireless Setup > Reset > Done.
After the process wraps up, click on Wireless Setup and follow the prompts for reconnecting the Roam to your WIFI network once more.
When To Contact Customer Support
If all of the above troubleshooting techniques fail, you could be looking at a more serious software or hardware problem with the Sonos Roam. If that is indeed the case, Sonos customer support should be able to step in and offer guidance.
If the Roam is still under warranty, you might be able to get it replaced – something a customer service rep can assist you in completing.
Closing Thoughts
The Sonos Roam is designed to be a functional and user-friendly speaker that provides quality sound. While it normally has little issue with connecting to WIFI, there are times when the connection seemingly drops for no reason. Usually, a quick fix will get things set back up in no time at all.
Perhaps the firmware needs to be updated or the WIFI connection is just kind of slow.
However, there are some cases in which there might be no easy fix or clear answer.
You might have to try several techniques for troubleshooting this all-too-annoying issue with your Sonos Roam.