Hisense TV Not Connecting To Wifi Issue? [FIXED]

Hisense is a very popular TV brand and their products usually work quite well, but some users have reported issues connecting to the Wi-Fi. When you want to buy great quality tech at a fraction of what a lot of the competition is charging, Hisense is a go-to option for a lot of shoppers. However, it can be extremely frustrating to turn on your Hisense TV only to find that you cannot properly connect to the internet.

Table of Contents

• Why won’t my Hisense TV connect to the Internet?
• Restart Hisense TV
• Check Wi-Fi Connection 
  • Re-Connect Router
  • Router Distance 
  • Bad Router
• Hisense TV Network Reset 
• Hisense TV Factory Reset
• Network Issues

Why won’t my Hisense TV connect to the Internet?

To fix the Wi-Fi connection issue with your Hisense TV try restarting the TV, reconnecting the router, moving the router closer, replacing the router, resetting the TV network, factory resetting the Hisense TV, or contacting your internet provider to see if there is a problem with the network.

Smart TVs have steadily become a standard in most households these days and understandably so. More people prefer to watch TV through streaming applications than any other way, which is why an internet connection is so vital for smart TVs. 

Your Hisense TV enables you to watch all of your favorite shows and movies through third-party applications like Youtube and Netflix, but if you cannot get the device to connect to your Wi-Fi, its functionality is quite limited. Generally, Hisense TVs are regarded as being pretty reliable by a lot of users, but there have been some reports coming back of people having trouble connecting to the internet.

To help you get your TV working properly, we are going to take a closer look at why your Hisense device may not be connecting to the internet and what you can do to fix the issue. 

After extensively researching Hisense TVs, I have been able to gather enough information to determine why these devices sometimes experience network connection issues. My research has indicated that there are a number of different reasons why your Hisense TV may not be connecting to the internet and you should consider each possible fix to resolve the problem. 

Restart Hisense TV

To ensure that you are not wasting your time on elaborate methods, it is best to start simple and go with the most logical approaches first. It is very common for connection issues to develop completely at random and before you start contacting your provider, it may make sense to confirm that it is not just a technical glitch on your end that can be easily fixed. 

First and foremost, you should turn off your Hisense TV with your remote and turn it back on. Often times this already solves most connection issues. However, if the problem persists, try unplugging your Hisense TV completely from its power source. 

After you have unplugged the TV from the outlet, give it about 30 seconds to 1 minute to rest. Then, plug the TV back into the power source and check to see if the device was able to reconnect to the network.

Check Wi-Fi Connection

For your Hisense TV to connect to your Wi-Fi, you need to have a stable and working internet connection. Double-check that your Wi-Fi is working and that the signal reaching your TV is strong. 

You may have a quality internet connection in your home but your Hisense TV simply is not picking it up. To confirm what the problem is, you should check to see if your Wi-Fi is working when you are using a different device.

If your device is able to connect, then you will know that your home’s internet is not the problem. However, if you do not have Wi-Fi, you should try the following approaches. 

Re-Connect Router

It is quite common for a router to drop its Wi-Fi signal to a household and as frustrating it is when it happens, you can usually fix the issue quite easily. Head over to where you keep your router in your home and disconnect it from its power source. 

Give the router at least 30 seconds to 1 minute for it to completely shut down and re-configure itself. You can then plug the router into its power source and try to connect your Hisense TV to the Wi-Fi. 

Router Distance

For your Hisense TV to connect to your home’s Wi-Fi, the signal needs to be able to be within range of the device. You should consider both the location of your Wi-Fi router, as well as your Hisense TV.

If you have your router on the opposite of your home and it is far away from your TV, then the issue could simply be that there is too much distance between the two devices. So long as you do not have your router mounted in place, you can test if this is the problem by moving your router closer to your Hisense TV. 

If the connection starts to appear when the router gets in range, you will know that there is too much distance between the Hisense TV and your router. You can fix this by moving one of the devices closer to the other – with the router being the more practical option.

Bad Router

If your Wi-Fi connection is poor and it is not due to the distance between the two devices or a network glitch, then it could be that your router has gone bad. Much like with all technology, routers will go bad over time and you can notice this when their performance starts to get shabby.

If you have been using the same router for years on end, the problem may be that your router is old and needs to be replaced. Taking the time to try to repair an old one is not worth it and buying a new router is quite cheap. 

You will probably notice that upgrading the router will not only enable you to connect to your Hisense TV, but it will probably improve the online experience for the entire home.

However, you may have bought a router not so long ago and it may still technically be ‘bad’. Not all routers are made equal and if you happened to buy yourself a cheap option, the issue could potentially be with the brand and model that you opted for. To see if the issue is due to a cheap router, one approach would be to try to connect your Hisense TV to your mobile hotspot. If this works, then the router is probably bad or cheap.

Hisense TV Network Reset

Normally if there is an internet connection issue within your household, resetting the Wi-Fi should clear it up. However, sometimes you need to reset the Hisense TV’s network connection from within the device itself. 

Hisense TVs can experience internal glitches at times and this can cause a wide variety of different issues to occur – with Wi-Fi connections being one of them. To reset the network connection on your Hisense TV, follow these steps:

1. Settings
2. General
3. Network Status
4. Network Reset (Select ‘Yes’)

If there was an internal problem with your Hisense TV’s internet connection, this reset should fix it. Resetting your Hisense TV this way will also clear up its cache data for all of your online use. Although this does not always contribute to network issues, it could have been one of the reasons why you could not connect to your Wi-Fi.

Hisense TV Factory Reset

If you tried a network reset with your Hisense TV and you are still not able to connect to the Wi-Fi, then you may have to commit to a factory reset. There may be a more serious glitch or technical malfunction with your Hisense TV that is preventing you from connecting to the internet. 

This should generally be a last resort option for fixing your Hisense TV, but if you have tried every other method before this, then it may be your only option to solve the problem at home. 

Before you commit to a factory reset, you should keep in mind that doing so will restart your entire Hisense TV as if it was brand new.

This means that any custom settings or preferences that you may have on your TV will be erased and you will not be able to restore them once the factory reset has been initiated. This is how you factory reset your Hisense TV:

1. TV Settings
2. About TV
3. Factory Reset (Confirm ‘Yes’)

This will completely restore your Hisense TV and it should clear up your Wi-Fi issue, as well as any other glitches that the device may be experiencing. 

Network Issues

Although you should always check to see that the internet connection is related to your home’s Wi-Fi first, there is a good chance that the problem may be your actual network. 

Your internet provider may have experienced some sort of issue with their network and there may be a drop in your area. 

If the problem is affecting your entire region, then you should feel quite confident that your provider will get things back online quite quickly.

However, if it is just your household that is experiencing the network issue, then you should contact your internet provider to get to the bottom of things. There may be a technical glitch happening on their end, but ultimately, the power to resolve a network issue will be on their end.