I love Spotify because it connects me with my favorite artists and the best podcasts in the world.
While it’s a remarkably stable app that works great most of the time, there have been instances where it keeps crashing on my iPhone.
Let me help you troubleshoot this issue so you can get back to your favorite songs and podcasts.
How to troubleshoot Spotify crashing on your iPhone
If Spotify keeps crashing on your iPhone, Start by resetting your phone, resetting the app, uninstalling the app, and logging out of Spotify. There may also be times when the service itself is down. In this case, you need to wait until Spotify’s service is back up and running.
There are multiple ways of troubleshooting this issue, so it’s important that you try each solution until one works.
I will walk you through each one so that you find the right one for your needs.
Troubleshooting Spotify Crashing
Like with many apps, Spotify may sometimes crash on your iPhone for seemingly no reason.
While this is sometimes out of your control, there are often steps you can take to correct the issue.
The following sections will detail the most common solutions that will help get Spotify running again.
Most of them only take a few seconds to complete, so it shouldn’t be long before you fix this problem.
Be sure to go through each solution until you find the right one.
Each one tackles a different potential issue, so you might need to try a few solutions here until the problem is actually fixed.
Close and Reopen
This is the easiest solution and chances are that you already tried this one, but I want to highlight it just in case.
The very first thing you should try is closing and then restarting the app.
Do this by bringing up all the active apps.
You can do this by swiping up from the bottom of the screen if your iPhone has Face ID, or double-clicking Home for older iPhones.
While it might be best to close all open apps, you really only need to close Spotify.
Try to launch the app again. This will often fix the problem, but there are many other solutions if this didn’t work for you.
Restart the iPhone
The next solution is to restart your iPhone. While this may not seem useful, restarting your iPhone can actually fix many issues like this.
The truth is that there might be corrupted data or other issues plaguing Spotify, but a restart flushes out that data and lets you start over.
Another benefit of this is that restarting your iPhone only takes a few seconds.
You simply need to push a few buttons, move the slider to turn your phone off and then turn it back on.
Most iPhones use a similar method for restarting the device. Simply press and hold the side button and volume up button.
This will make a slider appear that allows you to turn the device off.
Older models might require a different button combination.
Turn your device off and keep it off for about one minute.
This allows all the data to flush out. Turn it back on and try launching Spotify again.
Sign Out of Spotify
Sometimes there is an issue with Spotify where there’s a problem with your account itself.
This is often a database issue with Spotify, but it could be numerous other problems.
In this case, it’s best to sign out of Spotify and then sign back in.
If you launch Spotify and it gives you an error stating that there’s a problem with your account, you can’t access your saved podcasts or nothing runs when you select it, then this is likely the issue.
Launch Spotify and access the Settings menu.
This is accessed from an icon that looks like a gear. Tap the “Log Out” button.
Then try to log back in with your Spotify credentials. This will often fix the issue.
I do suggest logging out, restarting the app and then logging back in. This sometimes increases the odds of this solution working.
The next step is to update Spotify. I’ve noticed that even if I set apps to automatically update, there are times when they don’t for some reason.
I can’t explain it, but it happens sometimes.
In either case, it’s best to keep all your apps updated. Often missing one or two updates isn’t a big issue, but there are times when apps will stop working.
This could be due to security issues, old versions no longer being supported and various other reasons.
Updating Spotify or any other app in iPhone is simple. My favorite way is to open the App Store and then search for Spotify.
Select it, and it will tell you if a new version is available. Approve the update and the newest version will be downloaded.
Try Spotify again and there’s a good chance that it will work.
Sometimes updating isn’t enough. If this didn’t fix the problem, then you might need to completely uninstall Spotify and then reinstall it.
This is a little annoying, but it doesn’t take too long since Spotify isn’t a huge app.
Uninstalling apps is very easy. Find Spotify on the home screen. Tap and hold the icon for about five seconds.
All of the app icons on screen should start wiggling and there will be an “X” next to them. Tap the X next to Spotify to uninstall the app.
Head over to the App Store, search for Spotify and reinstall it. Launch the app, enter your credentials and enjoy your favorite podcasts again.
Clear iPhone Storage
This is a bigger issue on older iPhones, but it can affect newer models as well. If your storage is nearly full, then this will make it difficult for apps to properly run.
They will often crash as there isn’t enough memory for them to work.
If your internal storage is nearly full, then it’s best to clear out the storage. Start by moving files to iCloud and other cloud-based storage systems.
This allows you to access the files without erasing them.
You may also want to erase unnecessary files. It’s best if you erase larger files, such as videos or apps that you no longer interact with.
You can also erase your browser history and storage, messages and any other file that is contributing to your clogging storage.
This can help Spotify run properly as it will have enough memory to download and play files.
Service is Down
This issue is unfortunately out of your hands, but it’s good to know that you’re not responsible for fixing the problem.
Sometimes Spotify’s service is down. This can lead to the app crashing or files not loading properly.
Spotify will have to alert you about service being down.
If they don’t, then you won’t know this is the issue.
The good news is that they are often good about this. You can check the Spotify website or social media feeds.
They will typically tell you if there is a problem, what the problem is and how long until it should be fixed.
All you can do now is wait until the app is fixed.
Most issues are correctly fairly quickly, so it shouldn’t be long before you can use Spotify again.
You might need to use another audio app until Spotify is back up and running.