Why Do My JLab Earbuds Keep Disconnecting? [Solved!]

What is one of the most annoying things that can happen when you are trying to listen to your favorite tunes or the latest episode of that true crime podcast all your friends are raving about? 

Why, your earbuds randomly disconnecting, of course!

Let’s face it – nobody wants to deal with intermittent loss of audio when they have their JLab earbuds popped into their ears. 

They want uninterrupted listening.

And in this noisy, chaotic, messed-up world, who can blame them? Whether you are on the go, at home, at work, or working from home or your favorite cafĂ©, you expect your earbuds to last for hours – uninterrupted – on a single charge.

Why Do My JLab Earbuds Keep Disconnecting? [Solved!]

A low battery is likely causing your JLab earbuds to disconnect. However, there could be a weak WIFI or data signal, an incompatible device, or you might be outside of the Bluetooth range. Also, it is possible that, if your earbuds are paired to an old device, that device could be requesting to connect.

Here’s the thing with wireless Bluetooth earbuds and headphones: If they are on low battery, they will disconnect. 

It might be intermittent at first, but as the battery life approaches 0%, they might just go out altogether.

Of course, that might not always be the case with disconnecting JLab earbuds, but it is the first thing you need to consider when something like this happens.

If you’ve checked the battery life and are still left wondering “Why does my Bluetooth earbuds keep disconnecting?”, there are other possible explanations. 

Some of these earbuds have problems where just one side will disconnect at a time. 

From problems pairing to a flaky data or WIFI connection, external and internal forces can prevent your JLab earbuds from staying connected. 

Let us take a deeper look at why they might be disconnecting and how you can troubleshoot this absolutely obnoxious matter.

What causes intermittent connectivity with Bluetooth earbuds by JLab?

There are multiple possible root causes for connectivity issues. 

Your JLab earbuds might be struggling to stay connected to your device if an old device is still trying to connect, if there is interference, if you’re outside the Bluetooth range, or even if the earbuds are on a low battery.

Let’s break this down a little more.

Pairing Requests From An Old Device

If you never disconnected from a device you were previously paired to, it might be trying to request pairing with the earbuds.

Try reconnecting your earbuds with them again and telling that device to forget the Bluetooth connection for the earbuds.

Outside of the Range

Bluetooth has a range of about 33 feet. 

Put a lot less space between your host device and your earbuds and see if the Bluetooth connection remains intact. 

(You might have to carry your phone around in your pocket as you listen to your earbuds.)


Interference comes in many forms. 

Anything that rides the same wave as a Bluetooth connection – such as your run-of-the-mill household microwave – can interfere with the connection. 

Try moving away from any potential interference points and see if the connection returns.

Incompatible Devices

Newer devices and older Bluetooth earbuds don’t always jive well together. 

Check to see if your devices are indeed compatible. 

You might need to try pairing your earbuds with an older device.

Low Battery

As already mentioned, a low battery on your earbuds can cause them to start disconnecting. 

Check your battery level and recharge if needed.

Bluetooth Versions

Both of your devices should be on the same Bluetooth version. 

Otherwise, they might experience disconnections. 

Bluetooth needs hardware and software to be on par with each other so that it can properly function. 

If your iPhone is running on Bluetooth 5.0, then your earbuds should be too.

This makes for the most optimal pairing.

Check to make sure that your devices are using the same Bluetooth version.

Troubleshooting Connectivity Loss

Given that there are multiple reasons for Bluetooth connectivity loss, you will likely have to try different troubleshooting methods until you find what works for you. 

Of course, there is always the potential for internal hardware damage, and that is going to probably be beyond your scope of repairs. 

But first, try these methods to see if they resolve your loss of connectivity.

Avoid Interference

This is one of the easiest “fixes”. 

It isn’t even really a fix, just you moving away from something that could be preventing the connection from maintaining. 

Other electronic devices can be culprits, so step back from them and see if that helps.

Reset Your Device

You might need to reset your earbuds and/or your host device.

A simple reset can help. “How do I reset my JLab earbuds?” you ask. 

It’s super easy. Here’s what you do:

  1. Place your earbuds in their charging case and forget them from the Bluetooth page in your device’s Settings.
  2. Rapidly tap on one earbud in the charging case seven times.
  3. Repeat the previous step with the other earbud.
  4. Remove your earbuds from their case.
  5. Try connecting your host device again.

Make Sure You’re Within Bluetooth Range

Are you actually within Bluetooth range? You might not be. Try putting your earbuds next to your host device, and make sure they are paired. 

If not, pair them now. If these two devices are too far apart, the Bluetooth connection will drop. 

They should automatically connect again once you have them within range.

Make Sure You’re Pairing Correctly

Your devices need to be properly paired together. 

To pair your wireless JLab earbuds, you will need to:

  1. Go into your host device’s Settings, then into Bluetooth. Make sure Bluetooth is enabled.
  2. Press and hold down on the power button on your earbuds for 10 seconds. Release it. If the light starts blinking red and blue, they are in pairing mode.
  3. Find the earbuds’ name in the Bluetooth list of discovered devices. Tap on it to pair.

Disconnect From Older Devices

A previously paired device can cause interruptions if it is asking your earbuds to pair to it again.

If you’re wondering “Why does my JBL headphones keep disconnecting? or “Why are my JLab earbuds always disconnecting?”, it really could be as simple as an old device getting in the way.

Check Battery Life

Still wondering “How do I stop my Bluetooth headphones from disconnecting?” Check your earbuds’ battery life. 

If it has dipped down below 10%, this could be the reason your earbuds are disconnecting. 

Sometimes, you will hear “Goodbye” before the power off at 0%. 

This should tell you that it is time to recharge that battery.

Forget and Re-pair the Earbuds

Bugs (no, not the insect kind, thankfully) happen to earbud software or to the software on your host device. 

Tell your device to forget the JLab earbuds, then try pairing them again to see if that fixes the glitch.

Turn Off Power-Saving and Airplane Modes

Airplane and power-saving modes can slow and limit Bluetooth capabilities. 

Make sure they are both turned off and try using your earbuds again.

Closing Thoughts

JLab earbuds normally do a good job of connecting with Bluetooth enabled devices like cellphones. 

Of course, no piece of technology is infallible, so disconnections can occur. 

In most cases, the fix is a simple one. 

However, if you run the gambit of troubleshooting methods and still come up empty-handed, you will need to contact JLab’s consumer services to get further assistance.

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