Expect the unexpected when it comes to Bluetooth headphones.
Even the best models out there – such as those made by JLab – can experience problems from time to time.
JLab headphones and earbuds are built to connect you with your music from almost anywhere.
Use them around the house or while you’re out for a jog.
They’re lightweight, fit well, and usually stay connected pretty well.
But there might come a time when you go to turn these headphones on and, to your utter surprise and dismay, these things just won’t power on.
You know you have enough juice in the battery because you just charged it, so that shouldn’t be a problem, right?
So, what exactly is the matter? What could be causing your normally awesome JLab headphones to not turn on? Owners have taken to discussion forums, asking these same questions.
Instead of going straight to a repair technician, try some of the troubleshooting methods that other JLab users have recommended.
Some of these fixes are simple and quick while others might take a little bit more effort on your part.
Still, it is worth giving them a shot before you go shelling out money at the repair shop.
JLab Headphones Will Not Turn On [Solved!]
Your JLab headphones might be experiencing some sort of disruption in the connection between two components. However, there could be bigger issues at hand, such as a damaged battery or internal components. If that is the case, then your JLab headphones might not turn on ever again and will need to be replaced.
So, how do you troubleshoot JLab headphones?
What do you do if your JLab headphones wont charge?
Is there a way to get them to turn on that doesn’t involve expensive repairs?
Read on to find out how you can troubleshoot your JLab headphones not turning on like they’re supposed to.
Ensure That They Are Fully Charged
First things first.
A drained battery means that these headphones absolutely will not turn on.
When you find yourself wondering “What do I do if my Bluetooth headphones wont turn on?”, check the battery.
JLab headphones normally take about 90 minutes to charge up to full.
Keep an eye on the charging indicator as you have them on the charger – it should be glowing.
If it isn’t, you might have a more serious problem than just a dead battery.
Check the charging cable to ensure that it is fully functional and hasn’t become defective in any way.
Force a Restart
If a drained battery or faulty charging cable do not seem to be the culprit, you will now need to force a restart, “Okay,” you say, “How do I reset my JLab headphones?”
It is actually pretty simple, but I will provide a brief step-by-step outline of how to do it.
This is what you need to do to force a restart on your JLab earbuds or headphones:
- If you have earbuds, place them inside of their case.
- Tap on each earbud a couple of times until it powers on.
- If you own over-the-ear JLab headphones, look for the power button.
- Press and hold down on the power button until the headphones power on.
- If your JLab headphones have touch control, touch and hold down on them for a couple of seconds.
- Repeat this process up to four times if your first attempt is not successful. It can sometimes take multiple attempts for this to work.
Regulate the Temperature
Temperature extremes have the potential to negatively affect headphones.
The internal components can get frozen or melted in extreme cold or heat (respectively).
Try to keep your headphones in a normalized temperature.
During the summer, you should keep them out of direct sunlight and out of the high heat.
Similarly, in the winter, they should remain protected from snowfall and freezing temps.
Once the temperature of the headphones has been normalized, try turning them on again.
Check To See If the Hardware is Damaged
If all else fails, check to see if any hardware has sustained damage.
The battery might be completely expired, or mutual connections between two components could have been destroyed.
Shock from dropping your headphones can jar things out of place and cause damage as well.
Electrical shocks (like short circuits) can wreak havoc on the battery, which would indicate a manufacturing flaw on a new set of headphones.
Will the JLab warranty cover any repairs?
If it has been 30 days or less since you bought your JLab headphones, you can try to initiate a return via this form.
You are also welcome to email ([email protected]) or call (1-405-445-7219) with your inquiries.
Warranties on any Bluetooth headphones or earbuds purchased after July 1, 2018 come with a two-year limited warranty.
This essentially covers manufacturing defects and any other workmanship problems that might occur.
JLab does recommend that you treat your headphones gently since they are vulnerable to damage.
Store credits are what this warranty uses, so once you send your headphones to JLab, you will be emailed a store credit code that you can put toward anything in the JLab store.
Just bear in mind that claims can take up to three weeks.
How do I contact JLab’s customer support?
If you cannot get your JLab headphones or earbuds back up and running, you should consider contacting JLAB’s customer support services.
They can further assist you with troubleshooting methods and advise you about your warranty and return policies.
JLab designs their headphones for maximum durability.
However, they are not infallible, and accidents can happen.
If your headphones will not power on, try the troubleshooting methods listed above.
If none of them work, be sure to contact JLab and see if your headphones are still covered under the warranty.
There is the possibility you will need to replace your JLab headphones or earbuds.