Picture this: You’re out on a jog, and your beloved Powerbeats Pro keep disconnecting.
Ugh! Your joggin’ jams just aren’t there to keep you motivated, and you keep having to stop to wrangle with your earbuds.
This really detracts from your workout.
I’ve been there.
And, as it turns out, this is a rather common problem for Powerbeats Pro users.
Just check out the Apple discussion forums; you’re guaranteed to find posts on there about this issue.
Reports of problems with connectivity vary.
Some folks complain about their Powerbeats Pro not working at all when they attempt to connect it to their Apple device.
Others get intermittent Bluetooth connections that just don’t seem to pop up at all in the Bluetooth section of their iOS-powered devices.
The one factor that seems consistent here is interference.
Sure, sometimes software or hardware issues can be the culprit, but interference is the most common.
So, which factor(s) could be causing your Powerbeats Pro to keep disconnecting? Allow me to help you answer your question of “Why won’t my Powerbeats stay connected?”
Why Do My Powerbeats Pro Keep Disconnecting? [Answered!]
Powerbeats Pro relies on a Bluetooth connection for playback. If you do not have a strong connection due to interference, your buds will cut out. You might also be experiencing software or hardware problems on your device (either on your phone or the earbuds themselves) if this is a common occurrence for you.
How can you remedy a bad Bluetooth connection?
What can you do to get your Powerbeats Pro to stay connected?
Is there something wrong with your software or hardware?
Read on, and I will help you with some troubleshooting methods.
Reasons Your Powerbeats Pro Disconnect
There are multiple reasons why your Powerbeats Pro earbuds could be disconnecting.
Oftentimes, it is due to a bad Bluetooth connection.
In rare instances, a software or hardware problem could have arisen.
The simplest reason, however, is that you just need to clean your Beats.
Dirty Earbuds or a Dirty Case
Let me be a little more specific here.
Dirt can get into your earbuds and/or case and cause disruptions.
If you’re finding that one earbud is more charged than the other, your case might be the source of the problem.
Make sure those buds sit securely in there and be sure to clean all of it with a microfiber cloth, then gently place the buds back into the case to ensure a connection.
If this fails, you might need to move on to some troubleshooting methods.
How to Troubleshoot a Disconnection
If cleaning your Powerbeats Pro earbuds and their case hasn’t worked, then you will need to go into troubleshooting mode.
Here are a few tricks you can try to see if you can keep your Beats from disconnecting.
Use the Beats-supported App
If you are able to get your earbuds charged, then you need to keep tabs on your device’s battery level.
You need to check for issues with the battery itself.
If you’re on an iPhone, iPad, or iPod Touch, you can:
- Start by turning on your Powerbeats Pro. Pair it with your device.
- Ensure that the earbuds are securely positioned inside the charging case. Allow the case to remain open.
- Put your unlocked iPhone, iPad, or iPod touch 2 inches or less away from your Powerbeats Pro.
- Check the battery level on your earbuds.
If you’re on an Android, you need to use the Beats app for Android, launch it, and look at the details for your Beats.
Your battery life should appear there.
For a Mac or PC, you’ll need the Beats updater app, which will show you battery life and whether you need to do a firmware update on your Powerbeats Pro.
Check For Bluetooth Connection Conflicts
Here’s the deal: WIFI uses the same frequency as Bluetooth, so devices with WIFI turned on can cause interference.
Wireless phones and even good ol’ microwave ovens can cause interference.
Also, having your earbuds connected to only one device at a time can reduce the likelihood of Bluetooth connection conflict.
You will additionally want to ensure that you are within range of the Bluetooth connection.
Disconnect and Re-pair Your Beats
You might need to try re-pairing your Beats to your device.
There could be a system file corruption on your earbuds that is causing the interference and one way to troubleshoot it is to re-pair.
Here’s how you do it:
- Turn on the Bluetooth connection for the device you want to pair with your Powerbeats Pro.
- Place the Powerbeats Pro earbuds inside their case and keep the lid open.
- Press and hold down on the case’s System button until its front LED light begins to blink. This erases the connection profile on both devices.
- Return to your Bluetooth-enabled device, then open the Settings app and tap on Bluetooth.
- Locate your Powerbeats Pro on the connection list. Tap on that.
- Follow each prompt for the pairing process.
If your iPhone or iPad has an H1 chip, the pairing process should go more smoothly.
Regardless, renewing the connection between the devices should help Bluetooth run a bit more smoothly.
Reset Your Powerbeats Pro
“Why do my Powerbeats Pro keep turning off?” you wonder.
You might still have problems though.
And, if that is the case, you will next need to try resetting your Powerbeats Pro.
Here’s how to reset them:
- Open up the Settings app that is on your Bluetooth-enabled device and tap on Bluetooth.
- Hit the (i) icon next to your Powerbeats Pro and tap Forget This Device. You will then need to hit Confirm.
- Return to your PowerBeats Pro case. Securely place the earbuds and keep the lid open.
- Press and hold down on the System button located on the front of the case until the LED light starts flashing red and whit, which indicates the reset was successful.
- Pair up these devices again, as done in the previous troubleshooting method.
Test the connection by playing a song on Apple Music or Spotify.
Things should sound similar to the first time you ever listened on your Powerbeats Pro.
Update Your Firmware
Now, if that doesn’t work, you need to check for firmware updates.
Running your Beats on outdated firmware can cause connectivity issues.
Here’s how you can check for firmware updates and install them:
- Find out what firmware your Powerbeats Pro is currently on by going into your Settings app > General > About.
- From the About page, scroll down and look for Powerbeats Pro in the list. Tap on that to see the current firmware. Remember, your Powerbeats Pro need to be paired and connected with your device in order to see it on the About page.
- Since Apple does not provide an update notes page provided by Apple that informs you about the latest Beats firmware, you will need to run an Internet search of your firmware version to check if it is indeed outdated.
- Normally, your Powerbeats Pro is automatically updated along with your iPhone/iPad/iPod Touch every time Apple releases a new iOS or iPadOS. You cannot force an update on the Powerbeats Pro. If you want to check for the latest iOS or iPadOS updates, head on into Settings > General > Software Update, then Download and Install any updates that are available.
Contact Apple Support
If you cannot resolve your Bluetooth connectivity issues and are left wondering “Why do my Beats keep disconnecting from iPhone?”, you should contact Apple Support.
Whether you chat with someone online or have to take your device into an Apple Store, a technician can help you get to the root of the problem.
There are multiple reasons why your Powerbeats Pro keep disconnecting. Usually, the answer is simple – interference.
But software and hardware issues could complicate matters.
Try these troubleshooting methods and see if they work for you before you contact Apple Support for help.