Why Does My Beats Flex Keep Disconnecting? (Answered!)

Beats Flex are this really odd mish-mashing of the Beats X and the higher-priced Airpods. 

But, for the most part, it works. 

The Beats Flex come at a much more reasonable price point while still exhibiting a strong and consistent Bluetooth connection quality, auto-play/pause, and a functional design meant for the everyday user.

Of course, there are reports from users that their Beats Flex keep randomly disconnecting for no obvious reason. 

But, as we all know, there is always a reason.

From dirty earpieces to the need for a firmware update, just about anything can cause a disruption in your device’s Bluetooth connection.

Sometimes, all it takes is a quick, hard reset. 

It’s like they say on the British comedy show The IT Crowd, “Have you tried turning it off and on again?” It seems so simple, yet many people overlook the fact that these devices sometimes need to be reset.

There could, however, be more troubling reasons for a constant disconnection. 

And that is why I am here.

As someone who has several sets of wireless earbuds and headphones, I’ve experienced similar issues. 

At first, it can be pretty darn confusing, trying to figure out what could be causing such an obnoxious interference.

After all, you only want to chill to some good music or enjoy the latest episode of your favorite true crime podcast. 

But then, you have to wonder “Why do my Beats headphones keep turning off?” or “Why are my Beats constantly disconnecting?”

Let us take a closer look at what could be causing these issues and how you can attempt to troubleshoot them.

Why Does My Beats Flex Keep Disconnecting? (Answered!)

Your Beats Flex could be disconnecting for several reasons, ranging from having these headphones paired to multiple Bluetooth devices at once to the earphones needing a firmware update. Troubleshooting can be as easy as cleaning or resetting the Beats Flex or as complex as having to check for electrical interferences or broken wiring.

What causes interferences with Bluetooth devices like this? 

Do Beats Flex get overcharged and have problems as a result? 

How do you reset your Beats Flex or check for updates? 

Read on to learn more about why your Beats Flex might be disconnecting and what you can do about it before resorting to contacting Apple Support.

Can you overcharge Beats Flex?

Beats Flex have a lithium-ion battery in them, and it is safe to leave them charging overnight. 

There is very little chance that you will overcharge them since they have this battery type.

Why won’t my Beats stay connected to my phone?

Your Beats Flex might have trouble connecting to your phone if there is any environmental interference. 

Anything that shares the same wavelength as Bluetooth devices – including your microwave oven – can cause interference in the Bluetooth connection. 

If you are keeping a reasonable distance from these things, though, you should be fine.

Your phone or Beats Flex could be in need of an update, or there could be clogged connections in the earpieces due to earwax accumulation or other debris.

Why do Beats Flex disconnect from my computer?

You might have your Beats Flex connected to your Mac or Windows PC in order to access your vast music library or to stream your favorite Netflix show uninterrupted. 

A few Beats Flex owners have reported that their earphones will disconnect from the computer and have to be re-paired on a fairly regular basis. Sometimes, they will see that there is a connection but not actually hear anything.

One of the things that you can try to do in this instance is to try fully removing the Bluetooth drivers from the computer and installing them instead from the manufacturer’s website.

If you’re on a Windows PC or laptop, you can do this by:

  1. Pressing and holding down on the Windows + X key on the keyboard.
  2. Selecting Device Manager.
  3. Expanding to Bluetooth in Device Manager.
  4. Right-clicking on the Bluetooth driver and selecting ‘uninstall’.

This will generate a prompt for you to check the box for ‘delete the driver software’ in order to completely remove the driver software from your computer. 

Once you have uninstalled the Bluetooth driver, you can go ahead and download the drivers directly from your computer manufacturer’s website and install them.

Why do my Beats headphones keep turning off?

Your Beats headphones could be turning off for many reasons. 

Are they struggling to hold a charge? Could the Bluetooth connection be weak? Is anything in the immediate environment interfering with them? Are there any exposed wires?

Look over your headphones, then you’ll want to get to troubleshooting.

What To Do If Your Beats Keep Disconnecting

Okay, here’s the deal – what works for some won’t work for all. 

These troubleshooting techniques have worked for some Beats Flex owners but not for others.

In extreme cases, the earphones were beyond repair, having come with either a manufacturing defect, having sustained too much damage, or having had detrimental hardware failure. 

But that might not be the case for you. 

So, before you jump the shark and call Apple Support, try these methods and see if one of them helps you establish a stronger connection.

Check For Interferences

First things first. 

What kind of things in your environment could be causing interferences? Bluetooth connections can be cut off by interfering devices operating along the same wavelength.

Be sure that any other devices in your immediate vicinity are turned off and unplugged before you try connecting your Beats Flex to your listening device again.

Unpair From Other Devices

If you have your Beats Flex paired to multiple devices, unpair them from the ones that you are not currently using. 

You will want to try resetting them before you pair them up with your intended listening device.

Reset Your Beats Flex

Ready to reset your Beats Flex? It is super easy and, in many cases, is the quick fix that is needed to establish a solid connection. 

Here is how to do it:

  1. Hold down on both the power button and the volume down button for 15 seconds.
  2. When the LED indicator light starts to flash, you can go ahead and release the buttons. This indicates that your Beats are reset and ready to be paired with your iPhone, iPad, or other listening device.

Clean Your Beats Flex

The importance of cleaning your earbuds or headphones cannot be understated. Seriously. 

You might not realize how much gunk comes out of your ears and gets wedged into your earbuds, but it happens – and it can cause a lot of problems, from muffled sound quality to connection disruptions.

Apple recommends that you clean your Beats Flex using a dry cloth to wipe away oil and dust. 

(Whatever you do, do not use any sort of spray or soap to clean the earbuds!) The sliders and headband cushions can be cleaned with a damp cloth with soap.

Always be sure that you let your earbuds dry off before you use them again.

Check For Updates

If you haven’t already installed it, download and install the Beats Updater app

This handy app is truly essential for keeping your firmware up to date. 

You will need to be operating on the current version of iOS or iPadOS to use it, but you can open up this app and check for updates. 

Sometimes, a needed update can cause Bluetooth devices to not properly connect.

Check For Broken Wires

This sounds like common sense, but it is something that many of us – myself included – are guilty of overlooking. 

Beats Flex are basically wired-wireless earphones, and anything that has wires could have those wires break over time. 

And, when that does happen, your earphones might not be able to connect or even turn on.

Be sure to look over all the electrical components for any potential damage.

Closing Thoughts

Troubleshooting Bluetooth connection issues is often frustrating and annoying. 

The Beats Flex can usually hold a strong Bluetooth connection, but there are instances in which they struggle. 

Try the above troubleshooting methods, but if nothing seems to work for you, be sure to contact Apple Support for further guidance.