Your Fitbit is more than just a cute accessory. It is a well-rounded fitness tracker that gives you feedback on your health and wellness. These devices usually do a thorough job of keeping tabs on you and your exercising habits, plus they have features like Bluetooth and LTE that can help keep you connected via your smartphone. All in all, they come in – er, mind the pun – handy.
While the Fitbit works well overall, it is prone to random – and somewhat weird – issues. One of the most cited issues of this ilk is the Fitbit displaying the incorrect time after having been set to the correct time for a while.
It isn’t necessarily an extremely common occurrence, but it can certainly be an annoying and unhelpful one. When you are on a long jog, you want to be able to keep track of the time, right? And not having your cell phone with you, you need to rely on your Fitbit. But, when you look at the watch’s face, you see that the time is definitely off.
This might leave you wondering: A.) why this happened and B.) what is the actual time. If this happens to you, don’t fret. There are explanations for why the Fitbit sometimes shows the wrong time, and, thankfully, there are troubleshooting techniques that can right this wrong. Let me explain.
Table of Contents
- Why Does My Fitbit Have The Wrong Time?
- What could be causing my Fitbit to display the incorrect time?
- What if nothing resolves this issue?
- Closing Thoughts
Why Does My Fitbit Have The Wrong Time?
Your Fitbit is probably showing the wrong time because there is an issue with Time Zone Trackin or the Bluetooth connection or because All Day Sync or Always Connected are disabled. Doing a simple reboot is typically enough to correct your Fitbit’s time.
What could be causing your Fitbit to show the wrong time on its face?
How can you remedy any of these random situations?
What if nothing resolves this issue? Read on to learn about why your Fitbit might be showing the wrong time and what you can do about it.
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What could be causing my Fitbit to display the incorrect time?
There are five main issues that could potentially be the culprit behind why your Fitbit is suddenly not showing the correct time.
It might need to be restarted or rebooted, there could be Time Zone Tracking problems, the Bluetooth connection might have an issue, or All Day Sync or Always Connected have been disabled.
Let’s explain those in more detail and what you can do about each one.
The Fitbit needs to be restarted
If you have not restarted your Fitbit in a while, it could simply be due for a restart.
Try restarting it to see if this clears up the issue.
If not, proceed to the next troubleshooting method.
The Fitbit needs to be rebooted
Your Fitbit might need a full-on reboot. This involves first restarting the smartphone on which you have installed the Fitbit app.
After you do that, press and hold down on the Fitbit’s buttons for 8 seconds.
When you see the smile icon show up, let go of the buttons.
Turn your tracker back on and attempt to sync the data.
This might work, but if not, try checking for issues with Time Zone Tracking.
There are problems with Time Zone Tracking
Time Zone Tracking can occasionally cause your device to switch over to a different time zone, which is why you might see 9:07 AM instead of 11:07 AM.
While this is usually something that a user does manually by accident, it can be something that the Fitbit does automatically.
You will need to follow these steps to attempt to fix the issue:
- Go into the Fitbit app on your phone and click on the Account Icon found in the top right-hand corner.
- Click on the Settings icon. Locate and click on App Settings.
- Look to see whether Set Automatically is turned on. You will want to toggle it on and then off; then you can try syncing your data.
There is a problem with the Bluetooth connection
The Bluetooth connection between your Fitbit and smartphone it is paired with might be causing a problem.
You are going to need to try refreshing that connection to see if that resolves the issue with the displayed time.
You will need to follow these steps to try re-pairing the two devices:
- Start off by deleting the existing Bluetooth connection between your devices by going into Settings.
- Go into Bluetooth and locate the information icon next to the Fitbit. Tap on ‘Forget This Device’.
- Allow your phone to scan for Bluetooth devices. When it locates the Fitbit, go through the steps to re-pair these devices by clicking on the Fitbit’s name in the Bluetooth devices list.
If this does not resolve your problem, there is one more troubleshooting technique that you can try.
All Day Sync or Always Connected have been disabled
You might have Always Connected or All Day Sync disabled. If they are disabled, it is possible for the time to get skewed.
You will need these features to be on for 24/7 syncing.
Here are the five steps for how to address the issue:
- Unlock your phone and search for your Fitbit app. Open it up.
- Click on the Account Icon in the top right-hand corner.
- Go into your Settings.
- Go into App Settings. You might need to scroll down a little bit to find it.
- You should see both of these options here. Look and see if they are both enabled. If not, toggle them ON.
What if nothing resolves this issue?
If nothing you have tried resolves this issue, you will probably do well to contact Fitbit’s customer support.
One of their service techs can answer your questions and guide you through some more complex processes to address the issue.
Your Fitbit will ideally always display the correct time.
Even when there is a shift in Daylight Savings Time, the watch should automatically kick over.
If the time displayed is incorrect, try using the troubleshooting methods listed above to see if you cannot get the issue to go away on your own before you reach out to a service tech at Fibit for extra guidance.